Leadership:
Steve Hind, CEO
Headquarters:
Sydney, Australia
QED Investment:
2025
QED Champions:
Lorikeet is a platform that complex and regulated businesses use to provide their customers with a universal concierge. Lorikeet does this with AI agents that work across voice, chat and email. The agents are built on a unique architecture that focuses on flexibility and the ability to take actions to solve customers’ problems (not just tell them to self serve) in the most challenging circumstances.
As fintech specialists for more than a decade, we are keenly aware of the unique challenges fintechs and financial services companies face in customer experience. Complex industries need unique solutions, and the AI revolution continues to reduce costs and improve customer experience. While others are building chatbots that push customers toward self-service, Lorikeet has cracked the code on AI that actually resolves issues end to end. Their approach to safe, controlled automation in financial services and other complex industries is exactly what the market needs, and their early traction with leading fintechs validates the massive opportunity ahead.
Victoria Zuo
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