The operator's playbook: Opinions and thoughts from the QED collective

Based in Bangalore, Jayakrishnan will support QED’s early and growth-stage fintech investments across India, Southeast Asia and the broader APAC region.

The future of fintech customer service isn’t about who has the most human-like bot; it’s about who has earned the right to let that bot actually help you.

The financial services industry may be on the verge of a seismic shift. AI agents acting on behalf of users are poised to fundamentally alter how financial products are chosen, optimized and consumed.