The operators playbook: Opinions and thoughts from the QED collective

The future of fintech customer service isn’t about who has the most human-like bot; it’s about who has earned the right to let that bot actually help you.

The financial services industry may be on the verge of a seismic shift. AI agents acting on behalf of users are poised to fundamentally alter how financial products are chosen, optimized and consumed.

As LatAm's fintech ecosystem continues to scale, the spotlight is shifting from growth to trust. And at the center of that shift lies one of the region’s most persistent, and still unresolved, challenges: identity.